Privacy Policy
Amélie Montreal
1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS
1.1
Thank you for visiting Amélie Montreal and for your interest in our products. We take the protection of your personal information seriously. This Privacy Policy explains what personal data we collect, how we use it, and how we protect it when you visit or use our website.
Personal data means any information that can directly or indirectly be used to identify an individual.
1.2
The party responsible for processing personal data on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Amélie Montreal
Email: info@AmélieMontreal.com
The responsible party is the individual or legal entity that determines the purposes and methods by which personal data is processed.
1.3
For security purposes and to protect the transmission of personal information and other confidential content, such as orders and customer inquiries, our website uses SSL or TLS encryption.
You can recognize an encrypted connection by the appearance of “https://” and the lock symbol in your browser's address bar.
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you within the meaning of Article 22 of the GDPR.
2. DATA COLLECTION WHEN VISITING OUR WEBSITE
When you visit our website for informational purposes only, without creating an account or actively submitting information, we may collect certain information automatically through your browser and server.
This information may include:
• The website or page you visited
• The date and time of your visit
• The amount of data transferred
• The website or source from which you accessed our website
• Your browser type and version
• Your operating system
• Your IP address, where applicable in anonymized form
This information is processed for technical and security purposes and to help us maintain the stability, functionality and security of our website.
The legal basis for this processing may be our legitimate interest under Article 6(1)(f) GDPR.
The information collected through server log files is not normally combined with other personal information. However, we reserve the right to review such information if there are reasonable indications of unlawful or improper use of our website.
3. COOKIES
To improve your experience and provide certain website functions, Amélie Montreal may use cookies.
Cookies are small text files that are stored on your device when you visit a website.
Some cookies are temporary and are automatically deleted when you close your browser. These are commonly known as session cookies. Other cookies remain on your device for a longer period and allow us or our service providers to recognize your browser when you return to our website.
Cookies may collect information such as browser details, approximate location information and IP addresses, depending on the type of cookie being used.
Some cookies are necessary for the website to function properly. For example, cookies may help remember items in your shopping cart or maintain certain website settings.
Where personal data is processed through cookies, the legal basis may be Article 6(1)(b) GDPR when the processing is necessary to perform a contract, or Article 6(1)(f) GDPR where processing is based on our legitimate interest in providing a functional and user-friendly website.
We may also work with advertising or technology partners who use cookies to help us improve our online services and provide more relevant advertising.
Where consent is required, we will request your permission through our cookie banner before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Most browsers allow you to receive a notification when cookies are being used or to block certain types of cookies.
Please note that disabling certain cookies may affect the functionality of our website.
4. CONTACTING US
When you contact Amélie Montreal by email, contact form or another communication method, we may collect the personal information you provide.
The type of information collected depends on the information you choose to provide in your message.
We use this information to:
• Respond to your questions
• Handle customer service requests
• Process technical or administrative matters
• Provide information about your order or inquiry
The legal basis for processing may be our legitimate interest in responding to your request under Article 6(1)(f) GDPR.
If your inquiry relates to entering into or performing a contract, Article 6(1)(b) GDPR may also apply.
We generally delete personal information once your inquiry has been fully resolved, unless we are legally required to retain it for a longer period.
5. DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND PROCESSING CONTRACTS
When you create a customer account or provide personal information in order to place an order, we collect and process the information necessary to provide our services and complete your purchase.
The information requested will depend on the relevant forms and checkout process.
This processing is based primarily on Article 6(1)(b) GDPR because it is necessary for entering into and performing a contract with you.
You may request the deletion of your customer account by contacting us at:
info@AmélieMontreal.com
We retain information that is necessary for contract processing and may be required to retain certain records for legal, tax or commercial purposes.
After the relevant legal retention periods have expired, the information will be deleted unless there is another lawful reason for retaining it.
6. USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Email Newsletter
If you subscribe to our newsletter, we may use your email address to send you information about our products, promotions, offers and other updates from Amélie Montreal.
Providing additional information may be optional and can help us personalize our communications.
Where applicable, we use a double opt-in process. After subscribing, you may receive a confirmation email asking you to confirm your subscription.
Your consent to receive marketing emails is based on Article 6(1)(a) GDPR.
We may record the date and time of registration and certain technical information associated with your subscription to help verify consent and prevent misuse.
You can unsubscribe from our newsletter at any time by using the unsubscribe link included in our emails or by contacting us directly.
Once you unsubscribe, your email address will be removed from our marketing list unless another lawful basis allows us to retain or use the information.
6.2 Marketing to Existing Customers
If you provide your email address when purchasing products or services from us, we may, where legally permitted, use your email address to send information about similar products or services.
This may be based on our legitimate interest in direct marketing under Article 6(1)(f) GDPR.
You can object to receiving marketing emails at any time.
If you object, we will stop using your email address for direct marketing purposes.
To contact us regarding marketing preferences, please email:
info@AmélieMontreal.com
7. DATA PROCESSING FOR ORDER PROCESSING
7.1 Shipping and Payment
When you place an order, we may share certain personal information with third-party service providers where this is necessary to complete your purchase and deliver your order.
For example, information may be provided to:
• Shipping and delivery companies
• Payment processors
• Technical service providers involved in processing your order
Only information that is reasonably necessary for the relevant service will be shared.
The legal basis for this processing is generally Article 6(1)(b) GDPR because the processing is necessary to perform the contract with you.
7.2 Payment Service Providers
PayPal
If you choose PayPal as your payment method, the information required to process your payment may be transferred to PayPal.
This can include payment and transaction information necessary to complete the payment.
The processing takes place in accordance with the applicable legal requirements and the terms and privacy practices of PayPal.
For more information, please consult PayPal's current privacy policy on its official website.
Other Payment Providers
Depending on the payment methods available on our website, your payment information may also be processed by other authorized payment service providers.
These providers process your information in accordance with their own privacy policies and applicable data protection laws.
8. REVIEW REQUESTS
If you have provided your consent to receive a request to review your purchase, we may use your email address to send you a one-time reminder asking you to leave a review.
This processing is based on your consent under Article 6(1)(a) GDPR where consent is required.
You may withdraw your consent at any time by contacting us.
To do so, please email:
info@AmélieMontreal.com
9. SOCIAL MEDIA
Our website may contain links or social media features that allow you to visit external social media platforms.
9.1 Facebook
If you click on a Facebook link or social media feature on our website, you may be redirected to Facebook.
Once you leave our website and visit Facebook, Facebook's own privacy policy and terms apply.
We recommend reviewing Facebook's privacy information to understand how your information may be collected and processed by the platform.
9.2 Other Social Media Platforms
Our website may also contain links to other social media platforms, including Instagram and other services.
These platforms operate independently from Amélie Montreal.
When you interact with an external social media platform, the processing of your personal data is governed by that platform's own privacy policy.
10. ONLINE MARKETING
Amélie Montreal may use online advertising and marketing technologies to promote our products, understand the performance of advertising campaigns and improve our website.
10.1 Advertising Cookies
Advertising technologies may use cookies or similar technologies to help display relevant advertisements, measure advertising performance and avoid repeatedly displaying the same advertisement.
Where required, these technologies will only be activated after you have provided the necessary consent.
You can manage advertising cookies through our cookie settings or your browser settings.
10.2 Conversion Tracking
We may use conversion tracking tools to understand whether visitors who interact with our advertisements subsequently visit our website or complete a purchase.
This information helps us evaluate the effectiveness of our marketing campaigns and improve our advertising.
Where consent is legally required, such tracking will only take place after you have provided the appropriate consent.
11. WEB ANALYTICS
We may use analytics services to understand how visitors interact with our website.
Analytics technologies can collect information such as:
• Pages visited
• Time spent on pages
• Browser and device information
• General location information
• Referral sources
• Website interactions
This information helps us understand how our website is being used and allows us to improve its functionality and user experience.
Where required by law, analytics cookies will only be used after you have provided consent.
You can manage or withdraw your cookie preferences through the cookie settings on our website or through your browser settings.
12. RETARGETING AND REMARKETING
Amélie Montreal may use remarketing technologies to show advertisements to visitors who have previously interacted with our website.
These technologies can use cookies or similar identifiers to recognize a browser or device and display advertisements based on previous website activity.
Where required, these technologies are only used after obtaining your consent in accordance with applicable data protection laws.
You can control advertising cookies through your browser settings or through the cookie preferences available on our website.
Please note that disabling certain cookies may affect some website functionality.
13. YOUR DATA PROTECTION RIGHTS
Under applicable data protection law, you may have several rights concerning your personal information.
13.1 Right of Access
You may request information about the personal data we process about you, including the purposes of processing, categories of data, recipients, retention periods and other information required by law.
13.2 Right to Rectification
You may request that inaccurate or incomplete personal information be corrected or completed.
13.3 Right to Erasure
Under certain circumstances, you may request that we delete your personal data.
This right may be limited where we are legally required to retain certain information or where another lawful reason for processing applies.
13.4 Right to Restriction of Processing
Under certain circumstances, you may request that we restrict the processing of your personal information.
13.5 Right to Data Portability
Where applicable, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format.
13.6 Right to Withdraw Consent
Where we process your information based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
13.7 Right to Lodge a Complaint
If you believe that your personal data is being processed unlawfully, you may have the right to lodge a complaint with the relevant data protection authority.
14. RIGHT TO OBJECT
If we process your personal data based on our legitimate interests, you may have the right to object to such processing based on reasons relating to your particular situation.
If your personal data is processed for direct marketing purposes, you may object to this processing at any time.
Once you object to direct marketing, we will stop using your personal information for those marketing purposes.
15. RETENTION OF PERSONAL DATA
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable law.
The exact retention period depends on the type of information and the reason for processing.
Certain information may need to be retained to comply with tax, accounting, commercial or other legal obligations.
Once the applicable retention period has expired, the information will be deleted unless there is another lawful reason to retain it.
16. CONTACT
If you have questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise any of your data protection rights, please contact us.
Amélie Montreal
Email: info@AmélieMontreal.com