Order Processing

At Amélie Montreal, every order is carefully prepared before it is shipped to ensure that your items are handled with care.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Delivery Time

Our standard delivery timeframe is approximately 5–15 business days, depending on your location and the shipping carrier.

Once your order has been dispatched, you will receive an email containing your tracking information so you can follow the progress of your shipment.

Please note that delivery times are estimates and may vary depending on your destination, carrier conditions and circumstances outside of our control.

Shipping Fees

We are happy to offer free standard shipping on all orders, with no minimum purchase required.

Your order will be delivered directly to the shipping address provided at checkout at no additional shipping cost.

Placing an Order

Ordering from Amélie Montreal is simple:

1. Select the item you would like to purchase and add it to your shopping cart.

2. Proceed to checkout and carefully check that your shipping and contact information is correct.

3. Select your preferred payment method. Payments are processed through secure and SSL-encrypted payment systems.

4. Once your purchase has been successfully completed, you will receive an order confirmation by email.

Please make sure that your shipping address is complete and accurate before completing your order.

Delays & Availability

Although we always do our best to deliver orders within the estimated timeframe, occasional delays may occur.

Delivery times can be affected by:

• High-volume periods and seasonal demand
• Public holidays
• Customs processing
• Shipping carrier delays
• Weather conditions
• Other unforeseen circumstances affecting international shipping

If your order is delayed, our team will do its best to assist you and provide any available tracking information.

Customer Care

If you have questions about your shipment, tracking information or delivery, please contact our Customer Support Team at:

info@AmélieMontreal.com

We will be happy to assist you with your order.

SHIPPING INSURANCE

At Amélie Montreal, we want you to feel confident when ordering from us. Where Shipping Insurance is offered at checkout, it provides additional protection for certain shipping-related issues.

When Shipping Insurance is added to your order, eligible claims may include:

Lost Packages

If your package is confirmed as lost during transit and your claim meets the applicable requirements, we may arrange a replacement at no additional product cost.

Damaged Packages

If your package arrives damaged and the damage is supported by appropriate photographic or video evidence, we may arrange a replacement for the affected item where applicable.

How Shipping Insurance Works

If you have purchased Shipping Insurance and believe your order qualifies for a claim:

1. Contact our Customer Support Team at info@AmélieMontreal.com.

2. Submit your claim within 7 days of delivery or the expected delivery date.

3. For damaged packages, provide clear photographs or video showing the condition of the package and product.

4. For packages that appear to be lost, provide your order number and available tracking information.

5. Our team will review the claim and, if approved, arrange the applicable replacement.

What Shipping Insurance Does Not Cover

Shipping Insurance does not cover:

• Incorrect or incomplete shipping addresses provided by the customer.

• Packages that are marked as delivered by the carrier but are subsequently lost, stolen or taken by a third party.

• Delays caused by customs authorities or shipping carriers.

• Delays caused by circumstances outside the reasonable control of Amélie Montreal.

• Issues resulting from incorrect information provided during checkout.

Shipping Insurance is subject to the applicable terms and conditions of the service and does not replace any consumer rights that cannot legally be excluded or limited.

Contact Us

For questions regarding shipping, tracking or Shipping Insurance, please contact:

Amélie Montreal
Email: info@AmélieMontreal.com

Our Customer Support Team will be happy to help you.