Order Confirmation & Policy Acknowledgment

By placing an order through the Amélie Montreal website, you confirm that you have read, understood and accepted our Return & Refund Policy.

By completing your purchase, you acknowledge that:

• You have reviewed our return requirements and applicable return timeframe.

• You agree to follow the return procedure described in this policy.

• If a payment dispute or chargeback is submitted, we may provide relevant order information and communication records to the payment provider or financial institution as supporting documentation.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided that the item meets all of the conditions below.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn and unwashed.

• The product must be returned in its original condition and, where applicable, its original packaging.

• The product may only have been handled or inspected to the extent reasonably necessary to determine its suitability.

• The customer is responsible for all return shipping and handling costs unless otherwise required by applicable law.

Once your return has been received, we aim to process it within 7 business days.

Amélie Montreal reserves the right to refuse a return if an item shows signs of use, excessive wear, washing, misuse or damage that was not caused by us.

How to Request a Return

To request a return, please follow these steps:

1. Contact us at info@AmélieMontreal.com within 30 days of receiving your order.
2. Include the following information in your email:

• Your order number
• The reason for your return
• Photos of the product if it is defective or damaged
• Your full name and shipping address

3. Wait for our return instructions before sending the product back.
4. Do not send your order to the original sender address or another address without receiving approval from our customer support team first. Unauthorized returns may not be accepted.

We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.

Defective or Damaged Items

If your order arrives damaged or you believe that an item has a manufacturing defect, please contact us within 2 days of delivery at:

info@AmélieMontreal.com

Please include:

• Your order number
• A short explanation of the problem
• Clear photographs or a short video showing the issue

Once we have reviewed the information, we may offer a replacement depending on the circumstances and product availability.

In certain situations, we may not require you to return a defective item.

Where a replacement is approved, it will generally be processed within 7 to 14 business days, depending on availability and shipping times.

Lost or Unclaimed Packages

If your package appears to have been lost during transit, please contact us with your order number and tracking information.

We will work with the relevant shipping carrier to investigate the shipment and, where the package is confirmed as lost, may arrange a replacement or refund in accordance with the circumstances and applicable law.

If a package is refused at delivery, remains unclaimed, or is returned because an incorrect or incomplete delivery address was provided by the customer, a $35 CAD deduction may be applied to the refund to cover applicable administrative and shipping costs.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

info@AmélieMontreal.com

Because our order processing system is designed to process purchases quickly, we cannot guarantee that an order can be cancelled once it has entered the fulfillment or shipping process.

If your order has already been shipped, you may request a return after delivery by following the return procedure outlined above.

The customer is responsible for return shipping costs unless otherwise required by applicable law.

Nothing in this policy limits any mandatory cancellation or consumer rights that may apply to you under the laws of your province or territory.

Chargebacks & Dispute Resolution

If you experience a problem with your order, we encourage you to contact us before opening a payment dispute or chargeback.

Our customer support team will make reasonable efforts to resolve your concern promptly and fairly.

If a chargeback or payment dispute is submitted, we may provide relevant documentation to the payment provider or financial institution, which may include:

• Order confirmation
• Payment information and transaction records
• Shipping and tracking information
• Customer service correspondence
• Photos or other documentation provided regarding the order

Submitting a chargeback without first contacting us may make it more difficult to resolve the matter directly.

Important Information

• Approved returns must be sent to the return address provided by our customer support team.

• Customers are responsible for return shipping costs unless otherwise required by applicable law.

• Amélie Montreal is not responsible for delays caused by shipping carriers, customs processing or circumstances outside our reasonable control.

• Hygiene-sensitive products that have been used, worn or returned in an unsanitary condition may not be eligible for return.

• Return shipping and handling costs are not automatically covered by Amélie Montreal.

• This policy does not affect any mandatory consumer rights that cannot legally be excluded or limited.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact our Customer Support Team.

Amélie Montreal
Email: info@AmélieMontreal.com

We are happy to assist you with your return request and answer any questions you may have.